Applications

Manage the active applications in your organization to enhance user productivity and engagement. The Application list serves as a central hub, offering visibility into monitored applications. Access details such as the name of an application, its type, the number of alerts and incidents associated with each of those applications, and impacted users.

To access the Applications list, navigate to Workspaces > Service Operations Workspace and select the Applications icon () in the primary navigation pane.

You can also access the application health from an incident platform view by selecting a service or a service offering.

To refine your search based on applications, use the Applications filter. The application data is sorted in a decreasing order based on the number of impacted users.

Select the column filtering row icon () to choose the desired filter condition from the drop-down list of the filter section and enter the desired value. In the following field, select Web or Installed and then select Apply. For example, if you want to choose all applications that begin with the letter "M", select the "starts with" option from the drop-down menu. Then enter "M" in the subsequent field and select Apply.

To learn details of any application, select the name of the application. For more details on each field, see Applications list.