---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Download installer for macOS

# Download Desktop Assistant installer on macOS devices {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Download the Desktop Assistant installer on your macOS device to install the Desktop Assistant application.

## Before you begin

Role required: sn_dex_desktop.admin

## Procedure

1. Navigate to AllDesktop AssistantDeploymentInstaller and Uninstaller.
2. In the macOS Download section of the Desktop Assistant Downloads page, select the download icon (![]()) for the installer you want to download.
   * For macOS devices with Intel chips: Select the Intel \[x64 arch\] installer.
   * For macOS devices with Apple Silicon chips: Select the Apple Silicon \[x64 arch\] installer.
   * For macOS devices with either Intel or Apple Silicon chips: Select the Universal Build installer.

   {#download-desktop-exp-mac__choices_nb1_m1z_rfc}  
   The installer is downloaded to your computer.
3. Double-click and open the downloaded installer file.
   * For macOS devices with Intel chips: Open the .x64.pkg file.
   * For macOS devices with Apple Silicon chips: Open the -arm64.pkg file.
   * For macOS devices with either Intel or Apple Silicon chips: Open the -universal.pkg file.
   {#download-desktop-exp-mac__choices_sq4_5jz_rfc}
4. On the installation wizard, select Continue to proceed with the installation.
5. In Destination Select, select the destination folder and then select Continue.
6. In Installation Type, select Install.
7. When prompted for a password, select Use Password, enter your password, and then select Continue.
{#download-desktop-exp-mac__steps_cc2_15m_fxb}

## Result

The Desktop Assistant application is installed on your macOS device.  
When you install Desktop Assistant by using the installer, the instance URL field on the login page is not populated automatically. As a system administrator, you can update the instance URL in the Desktop Assistant configuration file. For more information, see [Update instance URL in the Desktop Assistant configuration file](https://www.servicenow.com/docs/0K1U9Q6Wje3UCRDQ9SD6Gg "As a system administrator, update the instance URL in the Desktop Assistant configuration file to automatically populate the Desktop Assistant login page instance URL on devices where it is installed.").  
Note:  
Only the system administrator must update the configuration file or make changes to it while deploying Desktop Assistant on devices.

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