---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Download and install

# Download and install Desktop Assistant {#ariaid-title1}

* Release version: Australia
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management
solutions.

## Before you begin

* Make sure that you have installed the Digital End-User Experience application. For more information, see [Install Digital End-User Experience](https://www.servicenow.com/docs/3Ei~nK2qqh_Lci8rn9XW7A "Digital End-User Experience (DEX) is available with activation of the Digital End-User Experience [sn_dex] plugin. You must have the admin role to install the DEX product [sn_dex]. During installation, Application and Device Health is included as a component in DEX.").
* Make sure that you install Desktop Assistant client version 2.6.0 or higher on end-user computers, as this is the minimum version supported by this version of the Desktop Assistant application.
{#download-desktop-experience__ul_svj_rsl_bgc}  
Note:  
You can install Desktop Assistant on 75000 devices for each instance.

Role required: admin, sn_dex_desktop.admin

## Procedure

1. Navigate to AllDesktop AssistantDeploymentInstaller and Uninstaller.
2. Download and install Desktop Assistant by using installer commands, Desktop Assistant installers, or endpoint management solutions.

   | Option | Steps |
   | OS-specific single-line installer commands | Note: You must have administrator privileges to run the single-line installer commands. 1. In the Single-line Installer commands table, select the Copy single line install command icon ![]() for your operating system. 2. On your computer, open Terminal.app (macOS) or run PowerShell (Windows) as administrator. 3. Paste the command and press Enter. 4. When prompted for a password, enter your active directory password and press Enter. {#download-desktop-experience__ol_fj2_dmt_fgc} Desktop Assistant is installed, and the instance URL from the installer is automatically populated in the Instance URL field of the Desktop Assistant login page. |
   | Desktop Assistant installer specific to your operating system | 1. For Windows devices, see [Download Desktop Assistant installer on Windows devices](https://www.servicenow.com/docs/VqVMwbNP3RpHauCUr3Bj~A "Download the Desktop Assistant installer on your Windows device to install the Desktop Assistant application."). 2. For macOS devices, see [Download Desktop Assistant installer on macOS devices](https://www.servicenow.com/docs/ONC4LcTTlVrU~0k46eI4JA "Download the Desktop Assistant installer on your macOS device to install the Desktop Assistant application."). {#download-desktop-experience__ol_ejx_gmt_fgc} |
   | Endpoint management solutions like Jamf or Microsoft Endpoint Configuration Manager (MECM) to install on multiple devices | Note: You must have administrator privileges to install Desktop Assistant on multiple devices using endpoint management solutions. 1. Log in to your ServiceNow instance and download Desktop Assistant. 2. Deploy the Desktop Assistant installation file on multiple devices using an endpoint management solution. For deployment on Windows devices using Microsoft Intune, refer to article [KB2324452](https://support.servicenow.com/kb?sys_kb_id=bd1205e7973e2e50f03d739c1253af2a&id=kb_article_view) on the Now Support Knowledge Base. 3. Update the Desktop Assistant instance URL for all the devices on which you have installed Desktop Assistant. For more information, see [Update instance URL in the Desktop Assistant configuration file](https://www.servicenow.com/docs/0K1U9Q6Wje3UCRDQ9SD6Gg "As a system administrator, update the instance URL in the Desktop Assistant configuration file to automatically populate the Desktop Assistant login page instance URL on devices where it is installed."). {#download-desktop-experience__ol_xsk_mmt_fgc} |
   |-|-|

   {#download-desktop-experience__choicetable_zv4_ylt_fgc}  
   Note:  
   The guided setup experience helps you install the Desktop Assistant on your employee's device.

   This guided setup provides guidance to install the Desktop Assistant.

## Result

Desktop Assistant is downloaded and installed.

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