Installed application — Performance page

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Installed Application — Performance Page

    The Performance page for installed applications provides critical insights into application performance, including crash and freeze statistics, as well as CPU, memory, and I/O performance metrics. Customers can analyze performance over different time frames: the last 2 hours, 24 hours, or 30 days, allowing for timely troubleshooting and optimization.

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    Key Features

    • Total Crashes and Freezes: View the total number of crashes and freezes in the last 2 hours, along with detailed breakdowns by application version.
    • Performance Metrics: Monitor CPU usage, memory consumption, and I/O performance, including average read/write speeds over the past 2 hours.
    • Time Window Selection: Easily select the desired time window from a drop-down menu to update performance visualizations.
    • Filtering Options: Filter metrics by device location or application version for targeted analysis.

    Key Outcomes

    By utilizing the Performance page, ServiceNow customers can effectively monitor application performance, identify issues related to crashes and freezes, and optimize resource usage. This enables improved application stability and user experience, ultimately enhancing operational efficiency.

    The installed application performance section presents details on the location and app version, total number of crashes and total number of freezes, as well as the CPU, memory, and I/O performance information.

    Note:
    Application performance metrics are available for the previous 2 hours, 24 hours, or 30 days. Select the required time window from the drop-down list to update the visualization.

    The chart on the right side displays the application performance metrics. The chart on the left side displays the aggregated metric data for the selected time window.

    Table 1. Installed application performance - Number of crashes and freezes
    Field Description
    Total number of crashes - Last 2 hours Total number of crashes in the last 2 hrs. This lists the aggregate value.
    Note:
    The number of crashes pertains to applications that emit a window app crash event (event id = 1000) on crashing such as Microsoft OneDrive, Microsoft Teams, Microsoft Excel, Microsoft OneNote, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Word.
    Number of crashes - Last 2 hours Number of application crashes over the last 2 hours by version.
    Total number of freezes - Last 2 hours Total number of freezes in the last 2 hrs. This lists the aggregate value.
    Number of freezes - Last 2 hours Number of application freezes over the last 2 hours by version.
    Table 2. Installed application performance - CPU, Memory, and I/O performance
    Field Description
    Average CPU usage - Last 2 hours Lists the average CPU usage.
    CPU usage - Last 2 hours The percentage of total processor (CPU) capacity consumed by the application.
    Average memory usage - Last 2 hours Lists the average memory usage.
    Memory usage - Last 2 hours The percentage of total memory or RAM consumed by the application.
    Average I/O read - Last 2 hours The average speed at which the application reads data from storage (for example, when opening a large file).
    I/O read - Last 2 hours The speed at which the application reads data from storage.
    Average I/O write - Last 2 hours The average speed at which the application saves data to storage (for example, when creating log files or saving a project).
    I/O write - Last 2 hours The speed at which the application saves data to storage.
    Note:
    You can filter the performance metrics by either searching by location of the device or by app version running on the device in a selected time period.