Installed application — Devices page

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Installed Application — Devices Page

    The Devices page provides comprehensive data on all devices, active devices, and impacted devices connected to DEX. This information is crucial for managing security, access control, and gaining insights into user behavior and application usage. The data is refreshed regularly to ensure accuracy and relevance.

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    Key Features

    • Device Information: Displays whether a device is active or impacted, along with the last logged-in user and location.
    • App Version Tracking: Lists the app version on each device, allowing for effective management of different versions.
    • Active Devices Insights: Shows the last accessed date and time for applications on active devices.
    • Alerts Monitoring: Highlights the number of active alerts for applications on impacted devices.
    • Data Refresh Rates: The All Devices list refreshes every 24 hours, while the Active devices list updates every 5 minutes, allowing for timely information access.

    Key Outcomes

    By utilizing the Devices page, ServiceNow customers can efficiently locate devices in emergency situations, prioritize restoration efforts during outages, and manage application versions effectively. The ability to sort and access detailed information enhances operational efficiency and user support.

    The devices lists capture data regarding All devices, Active devices, and Impacted devices. This information helps with security and access control, as well as providing insights into user behavior and application usage.

    Table 1. All devices
    Field Description
    Device Active or Impacted device that is connected to DEX.
    Last logged-in user Last logged-in user that accessed the device.
    Last logged in location Location of the device that the user most recently used.
    Note:
    The device location is important in an outage or emergency situation when it’s important to be able to locate impacted devices and users to assist. Device location data can be used to identify the extent and severity of the outage, prioritize restoration efforts, and direct resources to the affected areas.
    App version This lists the app version present on the device.
    Note:
    • Both device name filter and app version filter are available on installed applications. This allows us to search all the devices listed in the dex_device table.
    • The app versions drop-down allows us to search for all the versions present in the dex_application_version table.
    • The All Devices table lists devices where the app was accessed at least once (for Windows) and have the application installed (for macOS). This data refreshes every 24 hours.
    • There can be multiple records for a device if it has multiple versions of the same application.
    Table 2. Active and impacted devices
    Field Description
    Device Active or Impacted device that is connected to DEX.
    Last logged-in user Last logged-in user that accessed the device.
    Last logged in location Location of the device that the user most recently used.
    Note:
    The device location is important in an outage or emergency situation when it’s important to be able to locate impacted devices and users to assist. Device location data can be used to identify the extent and severity of the outage, prioritize restoration efforts, and direct resources to the affected areas.
    App last accessed Date and time when the application was last accessed by the device.

    Only Active devices page has this field.

    Note:
    The App last accessed field displays the date and time when the application was last accessed on the device.
    Alerts This field represents the number of active alerts for the application on the device.

    Only Impacted devices page has this field.

    Note:
    Select the alert count column to access the device alerts page.
    Note:
    • The Active devices list displays the Agent Client Collector (ACC) installed on their devices.
    • By default, sorting is available only on the Impacted devices page and displays all devices on with ACC is installed for the latest 1000 records.
    • The list displays active devices and refreshes every 5 minutes, a maximum of 1000 devices are listed. If no new data is available, the last available data is displayed.

    Selecting the user name takes you to the details page of that user. For detailed information on a user and associated applications, see Device details.