Map a device user to a ServiceNow DEX user

Complete this procedure to map a device user to a DEX user so you can notify the user about any of the device metrics breaching a predetermined threshold.

Before you begin

Role required: admin

About this task

Column user_name on the base system is used for mapping user records in the sys_user table. In this case, the user_name matches the user id on the device. You can map a custom ServiceNow DEX user column to a device user id.

Procedure

1. Change the application scope from global to DEX Application and Device Health.
2. Navigate to All > System Properties > All Properties.
3. Search for sn_dex.dex_user_ref_mapping.
4. Select the property.
5. In the pre-populated form, update the Value field as follows:
   1. Copy the example JASON string from the Description field: {"prefix": "dex-blah", "device_user_id_column": "first_name", "suffix": "dex-blah"}
   2. Paste the JASON string to the Value field and update as appropriate.
      • prefix: Provide the prefix value if appropriate or leave it empty.
      • device_user_id_column: Provide the value for the column to which you’re mapping.
      • suffix: Provide the suffix value if appropriate or leave it empty.

      For example, {"prefix": "", "device_user_id_column": "login", "suffix": "@example.com"}.

6. Select Submit.