Customize recipient list for Major Incident Management updates

Customize the base system recipient list for Major Incident Management updates based on application usage.

Before you begin

• Install the DEX Score application.
• Confirm that data is available in the DEX Score installed or web application tables.

  This data is tracked and used to filter the recipient list.

• Verify that the DEX Score Orchestrate generator aggregation scheduled job is executed. This job runs daily to collect data.

Role required: admin

Procedure

1. Navigate to All > Targeted Communications > Recipients Lists.
2. Open the Impacted application users in affected location(s) recipient list.
3. Edit the following details in the script:

   Parameter list	Description
   Aggregation Frequency	Enter the aggregation frequency: Daily Weekly Monthly By default, aggregation frequency is set to Daily.
   Aggregation Period	Enter the aggregation period: 1–7 days 1–4 weeks 1–12 months By default, aggregation period is set to 7 days.
   Application type	Enter application type as either installed or web, based on which users are filtered.
   Application	Enter the sys_id of an application. For example, sys_id of the Microsoft PowerPoint application.
   Metric	Enter a metric name. For example, Application Usage.
   Metric value	Enter a metric value. The API checks if the selected metric is greater than the metric value, based on which it filters the users.
   Location id	Enter the sys_id of the location.

4. Select Update.