Device health page

Device health — Overview

Monitoring and managing the following aspects promotes optimal device performance and enables timely resolution of any issues.

Table 1. Device summary
Field	Description
Device info
Type	Category of the device, such as laptop or desktop computer.
Name	Unique name of the device.
Model ID	Unique identifier assigned to a specific model of a device for internal tracking, system recognition, or management purposes.
Operating system	OS that manages and controls the device hardware and enables the execution of applications, such as Windows or macOS.
OS version	Current operating system version of the device, essential for compatibility, security, and verifying optimal performance.
RAM	RAM capacity of the device.
Location	Physical place where the device is located, indicating its position or network address. Note: To identify and determine the number of impacted devices based on the location, define a custom logic. The available options to determine the location of the device are: Consider the device assigned to location or logged-in user location (`sn_dex.location_determination`). Consider the default gateway (router) IP of the device to determine whether it’s connected from office location or connected remotely (`sn_dex.remote_location_config`).
CPU processor ID	Unique identifier assigned to a specific CPU processor. This field appears on Windows machines only.
Computer details
This tab appears on Windows machines only.
Computer Asset Details	Name of the device.
Computer Asset Tag	Unique identifier for tracking and asset management
Computer DNS/FQDN	Fully Qualified Domain Name for network identification.
Computer domain	Identifies the network domain to which the computer belongs.
UUID Serial Number	Globally unique ID assigned to the system by the manufacturer for identification.
BIOS Serial Number	Unique identifier assigned to system firmware for tracking and support.
System Serial Number	Unique serial number for the entire system used for warranty and service.
BaseBoard Serial Number	Serial number of the motherboard used for hardware identification.
Chassis Serial Number	Serial number of the system physical case or enclosure.
Memory
This tab appears on Windows machines only.
Name	Unique name of the physical memory unit to track the specific modules for troubleshooting or upgrades. For example, Physical Memory 0, Physical Memory 1.
Device locator	Physical location of the memory module. For example, Motherboard.
Capacity(MB)	Capacity of each memory module in MBs.
Speed(MHz)	Memory module speed in MHz to confirm compatibility with other hardware components and optimize performance.
Form factor	Physical size, shape, and pin layout of a RAM module. For example, Dual In-Line Memory Module (DIMM) and Small Outline Dual In-line Memory Module (SO-DIMM).
Type	Type of the memory module. For example, DIMMs (Dual In-line Memory Module) for desktops and SODIMMs (Small Outline DIMM) for laptops.
Type details	Additional details on the memory module type. For example, Synchronous.
CPU
This tab appears on Windows machines only.
Name	Unique name of the Computer Processing Unit (CPU).
Architecture	Design and organization of the CPU that defines how it interacts with other components to run instructions and process data. For example, x86, x64.
Cores	Number of processing units within the CPU responsible for running instructions and performing calculations.
Processors	Number of physical processors installed on the device.
Device ID	Unique name assigned to a specific CPU processor.
Manufacturer	CPU manufacturer. For example, GenuineIntel or AMD.
Current Clock Speed	Rate measured in gigahertz (GHz), at which the CPU executes instructions.
Max Clock Speed	Maximum achievable clock speed for the CPU.
Stability
Battery health	State of the battery health. The battery states include the following: Good Moderate Poor Unknown This field appears on macOS machines only.
Firewall	Indication of whether your organization's firewall software is enabled.
Uptime	Amount of time the computer has been continuously running since it was last restarted.
Stability index	Value that indicates how consistently a device performs over time, indicating its reliability and resistance to crashes and unexpected behavior. This field appears on Windows machines only.
Anti-virus	Indication of whether your organization's anti-virus software is enabled. This field appears on Windows machines only.
BSOD cause	Cause of the blue/black screen of death (BSOD) event. This field appears on Windows machines only.
Last BSOD - Blue/black screen of death	Last time that the BSOD event happened.
Last access time	Last time the device was accessed.
Power plan	Settings that control how the device uses power. Monitor and manage power plans to optimize energy use and reduce costs. Confirm that the devices are set to an appropriate power plan. The available options are: Balanced: Adjusts CPU speed and system components dynamically based on workload, balancing performance, and energy consumption. Power Saver: Reduces performance and energy consumption by lowering CPU speed and dimming the display. Useful for extending battery life on laptops. High Performance: Maximizes system performance by keeping the CPU at a higher speed for longer periods, increasing power consumption. This field appears on Windows machines only.
BIOS
This tab appears on Windows machines only.
SMBIOS BIOS Version	Version of the BIOS installed, enabling IT to track whether the device is up to date with the latest firmware.
Manufacturer	Name of the BIOS manufacturer, useful for identifying compatible firmware updates. For example, "Dell Inc."
Name	A quick reference to the BIOS name and version for easier identification.
Serial Number	Unique identifier for the device, supporting asset tracking and inventory management.
Version	String indicating version details, useful for maintenance records. For example, "DELL - 2."
Computer Status	Health indicator for the overall system status, which helps IT proactively monitor device functionality.
Boot time
View detailed boot performance metrics and identify issues that might cause slow startup times on the device. This tab appears on Windows machines only.
Key metrics	Key metrics shows current boot performance data to help you quickly assess system startup health and identify potential issues.
Now Assist for Boot time issues	In the Now Assist for Boot time issues banner, select the Investigate button to automatically analyze boot time performance and identify factors causing slow startup. Also find recommendations to fix Boot time issues. For more information, see Investigate boot time issues.

Table 2. Device events
Field	Description
Timeline chart	Illustration of events generated by devices within the past 24 hours according to your local time zone. You can view the following device events on the timeline chart: System events such as software installation and updates, new user addition, user login, password reset, and last system reboot. Selecting the icon for a system event displays a pop-up window with details such as the event name and the date and time of the event. Note: System events data isn’t updated on the timeline chart in real time. To see the latest data, select the Refresh icon (). Service management events such as alerts, change requests, and incidents impacting a device. Data for these events is updated real time on the timeline chart. Selecting the icon for a service management event displays a pop-up window that provides information such as the event record link, state, priority, and the time when the event was created. Select the record link to open the event record and view more details. Selecting the Show events drop-down displays the device event icons and the event names that they represent. You can measure device events using metrics such as event frequency, event duration, event occurrence patterns, event reliability, and event impact on the system performance.

Table 3. Pending system updates
Field	Description
Windows OS updates
Title	Name or description of the pending system update.
KB	Related knowledge base article for the update.
Mandatory	Indicates whether the update is required.
Uninstallable	Indicates whether the update can be uninstalled after installation.
Max download	Maximum download size of the update.
Reboot required	Indicates whether a system restart is necessary to complete the update installation.
macOS updates
Title	Name or description of the pending system update.
Label	Label for the update.
Version	Version of the update.
Size	Size of the update.
Recommended	Indication of whether the update is recommended.
Action	Recommended action to be taken for the pending system update, such as Install or Restart.

Device health — Operating system


Field	Description
Name	Name of the operating system installed on the device, such as Windows 10 or macOS.
Architecture	System architecture of the operating system, such as 32-bit/64-bit or arm64.
Version	Specific version of the operating system, including major and minor release numbers.
Install date	Date when the operating system was installed on the device.
Platform	Underlying platform on which the operating system runs, such as Windows or Darwin.
Locale	Represents the regional and language settings configured for the operating system. This field appears on Windows machines only.
Free physical memory	Amount of unused physical RAM available on the device. This field appears on Windows machines only.
Total virtual memory	Combined amount of physical RAM and the space allocated on your hard drive that the operating system can use as temporary storage when the physical RAM is full. This field appears on Windows machines only.
Free virtual memory	Amount of virtual memory that is available for use.
Status	Current operational status of the operating system. For example, OK. This field appears on Windows machines only.
Code set	Character encoding used by the operating system, which specifies how text is represented. For example, Windows-1252, UTF-8, ANSI. This field appears on Windows machines only.
Country code	Numeric or alphanumeric code representing the country or region configured in the operating system settings. This field appears on Windows machines only.
System device	Primary hardware device where the operating system is installed, such as the system drive. This field appears on Windows machines only.
System directory	Directory where the core operating system files are located. For example, C:\Windows\System32. This field appears on Windows machines only.
Build number	Specific build identifier of the operating system, which denotes updates or patches applied. This field appears on Windows machines only.
Build type	Type of operating system build. This field appears on Windows machines only.
Service pack major version	Major version number of the service pack installed on the operating system. This field appears on Windows machines only.
Service pack minor version	Minor version number of the service pack installed on the operating system. This field appears on Windows machines only.
Serial number	Unique identifier assigned to the operating system instance, which is used for licensing and registration purposes. This field appears on Windows machines only.

Device health — System compliance

Note:

The data appears on this page only after the System compliance functionality has been configured. For more information, see Manage your system compliance report.


Field	Description
Compliance rating	Adherence of the device to tracked applications and policy metrics, measured in percentage. The rating is calculated by dividing the number of compliant applications and policy metrics by the total number of applications monitored.
Compliance rating - past 7 days	Compliance rating during the last seven days.
Noncompliant applications	Applications monitored for compliance but not currently running on this device.
Noncompliant policy metrics	System policies that don't return the expected or compliant values as required by your organization's compliance standards.

Device health — Alerts

View alerts for both your device and its applications in the Alerts section.


Field	Description
Alert	Unique identifier assigned to an alert for reference purposes. Note: The data appears on this page only after System compliance has been configured.
Type	Categorize the alert based on whether it’s generated for a web app, installed app, or device.
Configuration item	Displays the name of the configuration item, such as SAP, Zoom, Figma, and others.
Description	Summary of the alert, providing details about the nature of the issue.
Severity	Severity of the alert.
Impacted user	Displays the users affected by this alert.

Device health — Incidents


Field	Description
Number	Number of an incident.
Short description	Summary of the incident.
Priority	Incident priority, from the highest priority of one to the lowest priority of five.
Opened	Date and time when the incident was opened.

Device health — Security

The Security section is exclusive to the Windows OS.


Field	Description
Volume type	Type of volume that the BitLocker can protect, such as Data or Operating System.
Protection status	Indication of whether BitLocker currently uses a key protector to encrypt the volume encryption key. The Protection status can be On or Off, indicating whether the volume is protected or not.
Mount point	Drive letter or volume path assigned to the BitLocker-protected volume after it has been unlocked. The mount point specifies the location where you can access the decrypted contents of the encrypted volume. For example, a mount point might be something like `C:` or a volume path like `C:\EncryptedVolumes\SecretDrive`.
Capacity	Storage size of the volume or the drive.
Volume status	Indication of whether BitLocker currently protects some, all, or none of the data on the volume. The possible values are FullyEncrypted, FullyDecrypted, EncryptionInProgress, DecryptionInProgress, and EncryptionSuspended.
Encryption percentage	Percent of the volume protected by BitLocker.
EncryptionMethod	Indicates the algorithm used by BitLocker to encrypt the disk. For example, `XtsAes128` – Uses XTS-AES encryption with a 128-bit key (secure and standard for devices).
KeyProtector	Lists the methods used to protect the BitLocker encryption key. Multiple protectors can be applied to a volume: RecoveryPassword: 48-digit password generated for recovery TPM: Trusted Platform Module is hardware-based protection to unlock the drive automatically when booting securely

Device health — Battery


Field	Description
Metric	Name of the metric used to evaluate the battery health of a device. Battery health of a device is typically measured using metrics such as battery capacity, cycle count, and impedance.
Value	Data associated with a given metric.

Device health — Hardware


Field	Description
Hard drive
Name	Identification label for the hard drive. For example, \\\\.\\PHYSICALDRIVE2.
Status	Current state of the hard drive. For example, OK or Error.
Description	Additional details or notes about the hard drive.
Model	Manufacturer model number of the disk drive.
Manufacturer	Company that manufactured the hard drive.
Serial number	Serial number of the hard drive assigned by the manufacturer.
Media Loaded	Indication of whether the device has the disk drive media loaded. If TRUE, the media for a disk drive is loaded, which means that the device has a readable file system and is accessible. For fixed disk drives, this property is TRUE.
Size	Total storage capacity available on the hard drive.
Partitions	Number of partitions on this physical disk drive that are recognized by the operating system.
Hard drive partitions
Name	Identification label for the partition.
Partition number	Numerical identifier for the partition on the physical disk.
Drive letter	Assigned letter used by the operating system to access the partition. For example, "C:" or "D:"
Partition size	Total storage capacity of the partition.
Partition type	Type or format of the partition, such as NTFS, FAT32, or EFI System Partition.
Peripheral devices
Name	Identification label for the peripheral device.
Status	Current state of the peripheral device. For example, OK or Error.
Manufacturer	Company that manufactured the peripheral device.
Description	Additional details or notes about the device, such as model or type.
Service	Name of the service associated with the device, if applicable.
Class	Device classification type, such as Printer, USB, or Network Adapter.

Device health — File management


Field	Description
File name	Name of the file set up for monitoring.
Category	One of the following categories assigned to the file: Application Malicious Security Development tools System Others Installers Potentially Unwanted Programs Note: The data appears on this page only after File management has been set up. For more information, see Set up file management.

Device health — Windows registry



Registry key lookup
Registry key path	Field to enter a full Windows registry key path to look up. Note: If the path is incomplete, you receive the error message `No results found. Make sure your registry key path is valid.`
Registry key value	Result of the search for a registry key containing the following items: Path: Windows registry key path entered for lookup. Value: Value that is reported for the entered Windows registry path.
Monitored registry keys
Path	Windows registry key path set up for monitoring on the user devices.
Expected value	Registry path value that is configured for the monitored Windows registry path by the admin.
Reported value	Registry path value that is reported for the monitored Windows registry path for this device Note: The error message `No value (check the configuration)` appears in this field when the path is incomplete or the key path configured for monitoring isn’t present on the device.