Issue configurations in DEX Self-service

Release version: Australia

Updated March 12, 2026

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Summary of Issue Configurations in DEX Self-service

DEX Self-service offers various issue configurations designed to assist users with common device problems. These configurations are inactive by default and must be enabled to be utilized effectively. They provide users with self-help instructions and remedial actions to resolve issues related to device performance and application stability.

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Key Features

Device Performance Issues: Includes configurations for low disk space and poor battery health, providing actionable instructions or remedial actions to enhance device performance.
Application Stability: Addresses crashes for commonly used applications like MS Teams, Outlook, and Zoom, offering self-help instructions or options to reinstall the applications.
Network Stability: Covers issues such as poor WiFi signal and VPN disconnections, guiding users on improving their connectivity for a better experience.

Key Outcomes

By enabling these configurations, users can expect to:

Receive timely notifications and instructions for resolving device performance issues, enhancing overall productivity.
Access self-help solutions or remedial actions that simplify the troubleshooting process for application crashes.
Improve network stability and connectivity, ensuring secure access to organizational resources.

DEX Self-service provides the following issue configurations in the base system.

Base system issue configurations are inactive by default. To enable them, see Enable issue configurations for DEX Self-service.


Issue Configuration	Category	Sub-category	Enabled in EC self-service	Enabled in DEX now assist topic	Device OS	Evaluation metrics	Issue description	Resolution
Computer restart pending	Device performance	Computer last restart	FALSE	FALSE	Both	Device up time	Your computer hasn’t been restarted for a while that can lead to degraded system performance.	Provides a self-help instruction notifying you to reboot your device.
Low disk space	Device performance	Disk space	FALSE	FALSE	Windows	Disk usage	Your device is running low on disk space, which can affect its performance. Select the fix to clear temporary and cache files without causing any impact to your work.	Provides a remedial action button, it resolves the issue by freeing up disk space through Windows Disk Cleanup.
Low disk space	Device performance	Disk space	FALSE	FALSE	Mac	Disk usage	Your device is running low on disk space, which can affect its performance.	Provides the user with self-help instructions to free up disk space.
MS Teams application crash	Application performance	MS Teams application stability	FALSE	FALSE	Windows	Application crashes	MS Teams application has crashed multiple times on your device. Here are the instructions to resolve this issue.	Provides self-help instructions to resolve recurring Microsoft Teams crashes due to outdated or incompatible application version, high CPU consumption, or similar issues.
MS Teams application crash	Application performance	MS Teams application stability	FALSE	FALSE	Mac	Application crashes	MS Teams application has crashed multiple times on your device. Select the fix to reinstall MS Teams application.	Provides a remedial action button to reinstall Microsoft Teams to resolve recurring application crash.
Outlook application crash	Application performance	Outlook application stability	FALSE	FALSE	Windows	Application crashes	Outlook application has crashed multiple times on your device. Here are the instructions to resolve this issue.	Provides Self-help instructions to resolve recurring crash of Microsoft Outlook.
Outlook application crash	Application performance	Outlook application stability	FALSE	FALSE	Mac	Application crashes	Outlook application has crashed multiple times on your device. Select the fix to reinstall Outlook application.	Provides a remedial action button to Reinstall Microsoft Outlook to resolve recurring application crash.
Poor device battery health	Device performance	Battery health	FALSE	FALSE	Both	Battery health	Poor battery performance due to a deteriorated battery. Select 'Replace battery' to raise a battery replacement request.	Provides an option to raise a request battery replacement catalog request.
Poor WiFi signal	Network stability	Wifi signal strength	FALSE	FALSE	Mac	Wifi RSSI	Poor Wifi signal strength can cause poor browsing experience or lags in online meetings.	Provides a self-help instruction by notifying the user to move closer to the router or switch to wired connection for better signal strength.
Poor WiFi signal	Network stability	Wifi signal strength	FALSE	FALSE	Windows	Wifi signal strength	Poor Wifi signal strength can cause poor browsing experience or lags in online meetings.	Notify the user to move closer to the router or switch to wired connection for better signal strength.
VPN disconnected	Network stability	VPN connectivity	FALSE	FALSE	Both	Device VPN status	Stay connected to Zscaler to confirm secure access to organization resources and maintain security compliance.	Notify the user to move closer to the router or switch to wired connection for better signal strength.
Zoom application crash	Application performance	Zoom application stability	FALSE	FALSE	Mac	Application crashes	Zoom application has crashed multiple times on your device. Select the fix to reinstall Zoom application.	Provides the Reinstall Zoom remedial action to resolve recurring application crashes caused by outdated or incompatible application version, high CPU consumption, or similar issues.
Zoom application crash	Application performance	Zoom application stability	FALSE	FALSE	Windows	Application crashes	Zoom application has crashed multiple times on your device. Here are the instructions to resolve this issue.	Provides self-help instructions to resolve recurring Zoom application crashes due to outdated or incompatible application version, high CPU consumption, or similar issues.