Components installed with Digital Experience Score​

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with activation of the Digital Experience Score​ app, including tables and user roles.

    Roles installed

    Role title [name] Description Contains roles

    Dashboard Application Pages User

    [sn_dex_score.dashboard_application_pages_user]

    Can access only the application pages on the Digital Experience Score​ dashboard.

    None

    Dashboard Device Pages User

    [sn_dex_score.dashboard_device_pages_user]

    Can access only the device pages on the Digital Experience Score​ dashboard.

    None

    Dashboard User

    [sn_dex_score.dashboard_user]

    Can access Digital Experience Score​ dashboard.

    sn_sow.sow_user

    Digital Workplace Leader

    [sn_dex_score.digital_workplace_leader]

    Allows users to use the Digital Experience Score​ dashboard. Can configure the metric definition, DEX Score system properties, qualitative mapping for the metric scores, and survey configuration.
    • sn_dex_score.dashboard_user
    • sn_dex_feedbck_sur.dex_feedback_survey_admin
    • sn_dex.user

    Tables installed

    Table Description

    DEX Score Hierarchy Weights

    [dex_score_hierarchy_weights]

    Stores the weights for health metrics, user sentiment experience metrics, and service experience metrics defined at the application experience, device experience, and overall DEX experience scoring levels.

    DEX Score Metric Definition

    [dex_score_metric_definition]

    Stores the metric definition with predefined values for the upper bound, lower bound, and other info.