---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Data collection frequency

# Data collection frequency for DEX Score metrics {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Application and device health metrics are collected daily, weekly, and monthly from employees' devices, imported into the ServiceNow instance, and displayed on the Digital Experience Score dashboard.
{#dexscr-metric-data-load__table_iqr_j5t_c2c__entry__3}

| Period | Collection time | Available on the form |
|-|-|-|
| Daily | Daily. Starts at 12:00 AM UTC (midnight) to collect and process aggregated metrics for the day into the ServiceNow instance. For example, the data collection for Feb 10, 2024 starts at 12:00 AM on Feb 11, 2024. | On the third day. Data for Feb 10, 2024 is available on the DEX Score dashboard to view on Feb 12, 2024. |
| Weekly | Saturday to Sunday | On Mondays of the next week. For example, the data for the week of Feb 08---15, 2024 is available on the DEX Score dashboard to view on Feb 17, 2024. |
| Monthly | All days of the month | On 2nd day of the next month. For example, the data for the month of February 2024 is available on the DEX Score dashboard to view on Mar 2, 2024. |
[Table 1. Data collection frequency in DEX Score]

{#dexscr-metric-data-load__table_iqr_j5t_c2c}