Tracking digital experience using Digital Experience Score​ dashboard

Get insights into the digital experience of your employees using the Digital Experience Score​ dashboard. You can drill down into the device and application health data to create informed action plans if the employee experience needs improvement.

You can create your own reports by following the Performance Analytics reporting guidelines using tables and filters in Digital Experience Score​ to get more detailed information. For more information, see Using reporting.

For more information about DEX Score tables and filters, see the DEX Score - Generate reports to fetch impacted devices [KB1808487] article in the Now Support Knowledge Base.

Figure 1. Digital experience score

• Track application experience scores
  Track and drill down into the quantitative and qualitative data on the Digital Experience Score​ dashboard to gain a comprehensive view into employee experiences of using work applications.
• Track experience scores of an individual application
  Track and drill down into the quantitative and qualitative data of an application's metrics to gain a comprehensive view into employee experiences of using it.
• Track device experience score
  Track and drill down into the quantitative and qualitative data on the Digital Experience Score​ dashboard to gain a comprehensive view into employee experiences of using work devices.
• Track experience scores of an individual device group
  Track and drill down into the quantitative and qualitative data of a device group's metrics to gain a comprehensive view into employee experiences of using the devices.