--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # KPI groups # KPI groups in Digital Portfolio Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Define and configure the key performance indicator (KPI) groups in DPM that matter most to you. When you associate KPI groups with your services and applications, you can analyze their performance in a centralized area. With KPI groups, you can analyze the performance of each solution in several ways: * See a detailed description of a KPI indicator by selecting on the KPI indicator card. * Drill down to view trends and historical performance on vendors, a KPI group, or an individual KPI. * Select a supporting KPI to see its related record details. * View and drill down into the KPI spark lines to see more details. When you select a chart value, the result is filtered to display the details of the value that you selected. If you select the whole chart (not a value), then the KPI details page displays. * See the latest (or last) KPI score when the Latest score system property (sn_dpm.kpi_groups.show_latest_score) is enabled. View KPI group data in the way that most interests you. Admins can update the system property anytime so you can view KPI group data by the latest score or by the aggregate score. When an admin enables the Latest score system property, the following shows in the DPM: * Last collected score for a KPI indicator in all KPI groups in DPM, without an aggregation layer (by sum or by average). * Last collected scores for all values in each KPI breakdown grid. * Last 30 days of scores for trends and time series visualizations. You can set different time rangers per KPI. * The date the score was collected (shows on each KPI indicator card). {#dpm-configure-kpi__ul_akc_f1l_tzb} Note: Starting with the June 2024 release of DPM, the latest score system property is set to true for new and zBoot customers. If not applicable, then the DPM admin can enable the latest score system property by navigating to AllDigital Portfolio ManagementAdministrationKPI groups properties. For more admin information, see [Configure the Digital Portfolio Management experience](https://www.servicenow.com/docs/ZltCF_x9Zt31udOP6eF9Xg "If your organization doesn't use certain modules or life-cycle phases in Digital Portfolio Management (DPM), then configure the experience by hiding those elements from user views."). When you access KPI drill down information in DPM, the system adds a timestamp at the end of the URL in the browser address field. The timestamp is in milliseconds and is based off epoch time. {#dpm-configure-kpi__ul_zjc_f1l_tzb} The DPM base system comes with KPI groups that provide valuable indicators to evaluate overall performance and individual metrics for services and other solutions. You can also create your own KPI groups but you're encouraged to explore the base system options. ## KPI groups for enterprise portfolios {#dpm-configure-kpi__section_trr_z1l_tzb} Two KPI groups enable flexible reporting on solutions in enterprise portfolios. * Enterprise portfolio The enterprise portfolio KPI group \[Portfolio success metrics\] enables you to map to any enterprise portfolio type to view its portfolio performance. You can track availability, mean time to resolve (MMTR), incidents caused by changes, and successful changes. You can see these performance metrics when you view the details of any enterprise portfolio. * Business applications The business application KPI group type \[Business application performance\] enables you to track the number of incidents, problems, and changes for a business application. You can see these performance metrics in the Run tab of a business application on the DPM Workspace. Important: You must map the business application performance KPI group to your business applications to show the data on the Run tab. For more information, see [Create KPI groups and mappings in Digital Portfolio Management](https://www.servicenow.com/docs/ssKOKVZljyW698cSzI2P4w "Create key performance indicator (KPI) groups and mappings in Digital Portfolio Management (DPM) to monitor the overall health and progress of all your services and offerings."). {#dpm-configure-kpi__ul_wl3_lkt_fyb} Note: The business application performance KPI group replaces the metrics used prior to the Utah release. Since you can create and edit KPI groups and map them to business applications, it provides more flexibility to configure your reporting. You don't need to edit the page in UIB to change the metrics. ## KPI groups for service instances {#dpm-configure-kpi__section_ow5_bbl_tzb} KPI groups aren't inherited for service instances, but you can do the following with the Availability insights KPI group for service instances: * View and assess the availability for service instances that you own or are responsible for. * Map the Availability insights KPI group to one-to-many applications services. * View availability commitments and commitment performance on the Run tab of your service instance. * View all commitments listed on the Info tab of the service instance. {#dpm-configure-kpi__ul_frv_zjc_cwb} **Related concepts** * [Navigate portfolio types in Digital Portfolio Management](https://www.servicenow.com/docs/wH_kd7OAczUXQdQuzAiZgA "Navigate three types of enterprise portfolios in the Digital Portfolio Management (DPM) application — service, business applications, and service instance. The way to create a portfolio depends on the type. As of May 2025, Enterprise portfolios are created directly in DPM. Business application and Service instance portfolios are created using the enterprise portfolios tables in the DPM module in UI16.") **Related tasks** * [Update KPIs in Digital Portfolio Management](https://www.servicenow.com/docs/42c3lrthUm0cybVP_TvGrQ "You can update the key performance indicator (KPI) fields in Digital Portfolio Management (DPM). The KPI displays in KPI groups in the DPM Workspace.") * [Create KPI groups and mappings in Digital Portfolio Management](https://www.servicenow.com/docs/ssKOKVZljyW698cSzI2P4w "Create key performance indicator (KPI) groups and mappings in Digital Portfolio Management (DPM) to monitor the overall health and progress of all your services and offerings.") * [Configure KPIs in Digital Portfolio Management with service availability example](https://www.servicenow.com/docs/sp9RaTyip~vT6MP_32O5NA "Configure key performance indicators (KPIs) in Digital Portfolio Management (DPM) to surface performance information in the context of your solutions. This procedure uses the example of configuring service availability to display the availability score in the Run life-cycle phase.") **Related reference** * [KPI groups installed with Digital Portfolio Management](https://www.servicenow.com/docs/zNQVOox96fEACrwwOxIdng "Digital Portfolio Management (DPM) enables you to view standard key performance indicator (KPI) groups that are included with the base system. You can also configure KPIs with the sn_dpm.dpm_admin role.") *[\>]: and then