View relationships of business applications and service instances in the DPM Admin Center

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of View Relationships of Business Applications and Service Instances in the DPM Admin Center

    The DPM Admin Center provides a comprehensive view of business applications and service instances, allowing users to visualize incidents, problems, and changes related to these applications and instances. Understanding these relationships helps you see how applications consume service instances, which is crucial for incident management and operational metrics analysis.

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    Key Features

    • Access Requirements: To access the DPM Admin Center, users must have the DPM admin role.
    • Business Applications and Changes: In the Overview tab, you can configure business applications to see related changes and assess build metrics by selecting specific criteria.
    • Operational Metrics: View business applications related to incidents and problems through KPI mapping, offering insights into impacted services and configuration items.
    • Service Instances: Users can also view service instances related to incidents and changes by selecting relevant cards in the Service instances section.

    Key Outcomes

    By utilizing the DPM Admin Center, you will gain a clearer understanding of how business applications connect with service instances and their respective incidents and changes. This holistic view enables better management of your IT services, improves incident resolution, and enhances overall operational efficiency.

    In the DPM Admin Center, you can see a comprehensive view of your business applications and service instances. You can see incidents, problems, and changes that are related to your business applications and incidents and changes that are related to your service instances.

    The relationships of business applications and service instances enable you to see a full picture of your solutions. For example, business applications consume multiple service instances. So if you set a configuration item (CI) for an incident, you must select the service instance that the incident belongs to. After that CI is set up, the incident rolls up to the business application that consumes that service instance. You can see all the relationships from the DPM Admin Center.

    Important:
    To access the DPM Admin Center, you must have the DPM admin [sn_dpm.dpm_admin] role.

    View business applications related to changes for build metrics

    • Access the Overview tab in the DPM Admin Center, and then select Configure in the Business applications card.
    • Select 4 Assess build metrics in the navigation bar.
    • View the Business applications related to changes card.
    • Select a numbered item on the card to see the business applications related to changes through the following criteria.
      • The business application field
      • The configuration item field
      • The affected CIs
      • The impacted services
      Note:
      A card is set to Ready for DPM when any one of the listed criteria is greater than zero. If you select zero (0) on a card, then an empty state displays.

      After you select a numbered item on the card, another tab opens with a grouped list of each business application that's related to changes according to the criterion that you selected. You can open a business application on the list and drill down to each record number to see the related items details (consumes, depends on, and so on).

    View business applications related to incidents, problems, and changes for operational metrics

    • Access the Overview tab in the DPM Admin Center, and then select Configure in the Business applications card.
    • Select 5 Map KPI groups in the navigation bar.
    • View the cards under the Map KPI groups heading. Each card shows the following with numbered items.
      • Business applications related to incidents
      • Business applications related to problems
      • Business applications related to changes
    • Select a numbered item in any of the cards to see the business applications related to incidents, problems, or changes through the following criteria.
      • The configuration item field
      • The affected CIs
      • The impacted services
      Note:
      A card is set to Ready for DPM when any one of the listed criteria is greater than zero. If you select zero (0) on a card, then an empty state displays.

      After you select a numbered item on the card, another tab opens and displays a grouped list of each business application that's related to that criterion. You can open a business application on the list and drill down to each record number to see the related items details (consumes, depends on, and so on).

    View applications services related to incidents and changes for operational metrics

    • Access the Overview tab in the DPM Admin Center, and then select Configure in the Service instances card.
    • Select 3 Map KPI groups in the navigation bar.
    • View the cards under the Map KPI groups heading. Each card shows the following with numbered items.
      • Service instances related to incidents
      • Service instances related to changes
    • Select a numbered item in either of the cards to see the business applications related to incidents or changes through the following criteria.
      • The configuration item field
      • The affected CIs
      • The impacted services
      Note:
      A card is set to Ready for DPM when any one of the listed criteria is greater than zero. If you select zero (0) on a card, then an empty state displays.

      After you select a numbered item on the card, another tab opens and displays all the service instances related to your selected criterion. For example, you could see all service instances related to incidents through affected CIs. In this example, you can drill down to see the source incident record.