---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable a DEX remedial action for L1 IT Service Desk AI Specialist

# Enable a DEX remedial action for L1 IT Service Desk AI Specialist {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add the sn_dex.ai_user role to a Digital End-User Experience (DEX) remedial action so the L1 IT Service Desk AI Specialist can automatically trigger it when a device issue is detected.

## Before you begin

Make sure that a Proactive Engagement resolution is linked to the remedial action you want the L1 IT Service Desk AI Specialist to trigger. For more information, see [Configuring Proactive Engagement resolutions with DEX](https://www.servicenow.com/docs/r/it-service-management/proactive-engagement/configuring-metric-rule.html).  
Note:  
* Some remedial actions are enabled for the L1 IT Service Desk AI Specialist in the base system. For more information, see .
* These remedial actions are applicable for actionable resolutions and can be triggered from the actionable resolutions tab in the performance section.
* The sys_ids of remedial actions that don't require employee consent before the AI Specialist triggers them must be added to the sn_itsm_aia.consent_bypass_actions system property. For more information, see [Employee consent for device remedial actions](https://www.servicenow.com/docs/xyBelbwpsBXZ6SSxOEViXA "The L1 IT Service Desk AI Specialist prompts employees to approve or decline device remedial actions in real time through incident activity stream.").
{#enable-dex-action-l1-specialist__ul_vrr_ysv_ljc}

Role required: sn_reacf.sn_remedial_action_admin

## Procedure

1. Navigate to AllRemedial Actions FrameworkAdministrationRemedial actions.
2. On the Remedial Actions page, select the remedial action you want to enable for the L1 IT Service Desk AI Specialist.
3. On the Remedial Action form, select the Remedial Action Roles tab.
4. Select New.
5. Select the sn_dex.ai_user role.
6. Select Submit.

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