---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Incident Communications Management

# Incident Communications Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Incident Communications Management application enables organizations to create and manage communications related to major business issues or incidents.

## Get started {#c_IncidentAlertManagement__section_jmy_rsk_trb}

|-|-|
| [ExploreLearn about Incident Communications Management concepts and features.](https://www.servicenow.com/docs/8gZ8wdXPu9U8D53f58ovpg "The ServiceNow Incident Communications Management application enables organizations to create and manage communications related to major business issues or incidents.") | [ConfigureConfigure environment, tools, and user access.](https://www.servicenow.com/docs/4KYfNfBwBAgPOCM7G_qRLA "Configure Incident Communications Management to create and manage communications related to major business issues or incidents.") |
| [Manage Incident CommunicationsLearn about defining and managing communication process for an incident.](https://www.servicenow.com/docs/oIP0i1HRTElygy_HK_NMQg "Incident Communications Management provides a framework for defining and managing a communication process for an incident. It helps you to streamline a communication process by creating designated incident communication plans for effective communication during an event.") | [ReferenceGet details about Incident Communications Management components such as roles and dependent applications.](https://www.servicenow.com/docs/wYVAP3oo8tJkzI3InKC40w "Reference sections provide additional information about components installed with Incident Management.") |
[ ]

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## Troubleshoot and get help {#c_IncidentAlertManagement__section_cxx_3hl_2yb}

* [Ask or answer questions in the Incident Communications Management community](https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus[published]~category[incident-management])
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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