---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Communication channel definitions

# Communication channel definitions {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can define a communication channel for each communication task. The communication channel determines which mode of communication to use for the task when a plan is attached to an incident. The modes of communication
available are email, SMS, conference, and Slack.

For instructions on creating a communication channel definition, see [Create communication channel definition](https://www.servicenow.com/docs/access?context=create-comm-channel-definition&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).