Communication channel definition

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can define a communication channel for each communication task. The communication channel determines which mode of communication to use for the task when a plan is attached to an incident. The modes of communication available are: email, SMS, conference, and Slack.

    For information on how to create a communication channel definition, refer to Create communication channel definition .