---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Communication task definitions

# Communication task definitions {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Each communication plan involves a series of communication tasks. A communication task definition helps you specify the mode of communication (channel) and the frequency at which the communication must be carried
out.

For instructions on creating a communication task definition, see [Create communication task definition](https://www.servicenow.com/docs/access?context=create-comm-task-definition&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).