---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Components installed with Incident Communications Management

# Components installed with Incident Communications Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with activation of the Incident Communications Management plugin (com.snc.iam), including tables and user roles.
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

Demo data is available for this feature.

## Roles installed {#components-installed-with-icm__section_wly_yyh_wdb}

{#components-installed-with-icm__table_u1t_gb1_wdb__entry__3}

| Role title | Description | Contains roles |
|-|-|-|
| ia_admin | Can create, edit, or cancel incident communication plan, incident communication task, and manage contact information. Note: The role is available when you activate the Notify plugin. | * contact_admin * sn_comm_management.comm_plan_manager * notify_view {#components-installed-with-icm__ul_d3z_p5z_vdb} |
| sn_iam_admin | Configure all Incident Communications Management features including creating, editing, or canceling incident communication plan, communication task, and managing contact information. Additionally, this role can administer all Incident Communications Management capabilities. | ia_admin |
| contact_user | Can view contacts, contact definitions, contact responsibilities, and default overrides. | NA |
| contact_admin | Can create and edit contact definitions and contact responsibilities. | contact_user |
| sn_contact_admin | Configure all Contact Management features including creating and editing contact definitions, contact responsibilities, configuration of major incident (MI) users, recipient lists, and groups. | contact_admin |
| sn_tcm_admin | Configure all Task Communications Management features including communication plans and tasks. For more information, see [Components installed with Task Communications Management](https://www.servicenow.com/docs/access?context=components-installed-with-tcm&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US). | * comm_plan_admin * comm_plan_mgr {#components-installed-with-icm__ul_rt2_41y_f3c} |
| sn_comm_management.comm_plan_viewer | Provides read access to Task Communications Management tables. | * notify_view * sn_publications_recipients_list_user * email_client_template_read * contact_user * sn_publications_recipients_user * sn_dex_desktop.notification_template_admin Note: Starting Brazil, for zboot instances, the sn_dex_desktop.notification_template_admin role is now removed from the communication plan viewer \[sn_comm_management.comm_plan_viewer\] role and added to the sn_incident_write role when ITSM Roles plugin (com.snc.itsm.roles) is installed. In case, ITSM Roles plugin (com.snc.itsm.roles) is not installed, the sn_dex_desktop.notification_template_admin role is added to the itil role. {#components-installed-with-icm__ul_wxy_sby_f3c} |
[ ]

{#components-installed-with-icm__table_u1t_gb1_wdb}  
Note:  
For the comm_channel create and write ACLs, create and access to the communication channel definition in the incident communication tasks is based on the commTaskGr.state.canWrite script and if you have the following roles:

* Communication Plan Manager \[sn_comm_management.comm_plan_mgr\]
* Communication Plan Admin \[sn_comm_management.comm_plan_admin\]
* Task communication management admin \[sn_tcm_admin\]
* ITSM granular roles such as sn_incident_write and the user assigned to the incident communication task and plan.

## Tables installed {#components-installed-with-icm__section_s1x_dzh_wdb}

{#components-installed-with-icm__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| Impacted CI \[impacted_ci\] | The CIs impacted by the source CI in the incident communication plan. |
| Incident Communication Plan \[incident_alert\] | The Incident Communication Plan table extends from the Communication Plan table \[comm_plan\] so that the incident communication plan inherits any future enhancements made to the communication object. |
| Incident Communication Task \[incident_alert_task\] | The Incident Communication Task table extends the Communication Task table \[comm_task\]. |
[ ]

{#components-installed-with-icm__table_fbz_45z_vdb}