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sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

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ft:locale :

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ft:publication_title :

    - Brazil IT Service Management

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---

# Incident Communications Management integrations

# Incident Communications Management integrations {#ariaid-title1}

Incident Communications Management integrates with other applications, such as Notify, to improve the communication process.
* **[Notify with Incident Communications Management](https://www.servicenow.com/docs/CUCXhWMh_VpVsm8vJJ5j8g)**   
  Notify integrates with the Twilio telephony service so you can send and receive phone calls and SMS messages from your instance. In Incident Communications Management, Notify provides SMS and conference channels.