---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Incident communication plan state model

# Incident communication plan state model {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The incident communication plan state model defines the states that a plan progresses through, so you can track a plan from creation to closure.  
Incident communication plans are created with an Open state. They follow a process that finishes with the Closed or Canceled state. The following state model is applicable to new customers starting with the Madrid release.Figure 1. Incident communication plan state model   

The following properties control actions on incident communication plans and incident communication tasks:

* The Close open Incident Communication Plans when Incident is closed or canceled property (com.snc.incident.incident_alert.closure) is responsible for the following action:
  * When an incident is closed, any open Incident Communication Plan is closed.
  * When an incident is canceled, any open Incident Communication Plan is canceled.
  {#incident-comm-plan-new-state-model__ul_srh_dkw_jdb}
* The Close open Incident Communication Tasks when an Incident Communication Plan is closed or canceled property (com.snc.iam.incident_alert_task.closure) is responsible for the following actions:
  * If an Incident Communication Plan is Closed or Canceled, then the state of any open Incident Communication Task on which communication is not yet performed is set to Skipped.
  * If an Incident Communication Plan is Closed or Canceled, then the state of any open Incident Communication Task on which communication is performed at least once is set to Complete.
  {#incident-comm-plan-new-state-model__ul_ox1_3jw_jdb}

{#incident-comm-plan-new-state-model__ul_xzq_yjw_jdb}  
Note:  
The Close open Incident Communication Plans when Incident is closed or canceled and Close open Incident Communication Tasks when an Incident Communication Plan is closed or canceled properties are visible when you activate the Incident Communications Management plugin (com.snc.iam). These properties are set to false for both new and existing customers.

For details about the earlier incident communication plan state model, see [Legacy incident communication plan state model](https://www.servicenow.com/docs/cz~CKhnJN8ZV4pEUQWnn2g "The legacy incident communication plan state model defines the states that a plan progresses through, from New to Closed or Canceled, on instances running releases before London.").