---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Initiate a conference call on an incident communication task

# Initiate a conference call on an incident communication task {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a conference call with the required stakeholders to discuss the resolution of the incident and the communication task.

## Before you begin

Role required: sn_comm_management.comm_plan_manager or sn_comm_management.comm_plan_admin

The Notify plugin (com.snc.notify) must be active, the Twilio account and the com.snc.iam.notify_number property must be configured, and a default provider selector must exist. You can also create a provider
selector on the Incident Communication Task table \[incident_alert_task\]. The provider selector specifies the Notify group containing the Notify phone numbers or conference provider to make outgoing calls.

## Procedure

1. Navigate to AllIncidentAll.  
   Note:  
   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://www.servicenow.com/docs/ifUpA_Jb2RQW6HDDErQE2Q "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").
2. Open an incident record.
3. From the Incident Communication Plan related list, open the incident communication plan.
4. From the Incident Communication Tasks related list, open the incident communication task.
5. In the related links, select Initiate Conference Call.
6. Select the conference bridge number and the participants, and then select Start Call.
{#initiate-conf-call__steps_wrv_jkd_l1c}

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