---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Incident Communications Management reference

# Incident Communications Management reference {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics list the roles, tables, properties, state models, and contact responsibilities for Incident Communications Management.
* **[Components installed with Incident Communications Management](https://www.servicenow.com/docs/hkK6wXfkJZU4WdcdU7WnJw)**   
  Activating the Incident Communications Management plugin (com.snc.iam) installs several types of components, including tables and user roles.
* **[Domain separation and Incident Communications Management](https://www.servicenow.com/docs/LX_FiiGkV7JFfUzBOB773w)**   
  Incident Communications Management supports domain separation. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
* **[Incident Communications Management integrations](https://www.servicenow.com/docs/mRIH0sezAIxObewXWwxYOQ)**   
  Incident Communications Management integrates with other applications, such as Notify, to improve the communication process.