---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Send communication updates

# Send communication updates {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Update users on the latest communication on an incident through selected communication channels.

## Before you begin

* To send communication through SMS, the Notify plugin (com.snc.notify) must be active.
* At least one communication channel of the communication task must be set to SMS or email.

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Role required: itil (assigned to the incident communication task), ia_admin, mim_manager, or admin

## Procedure

1. Navigate to Incident Communications ManagementAll.  
   Note:  
   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://www.servicenow.com/docs/ifUpA_Jb2RQW6HDDErQE2Q "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").
2. Open an incident communication plan record.
3. From the Incident Communication Tasks related list, open the incident communication task for which you want to send updates.
4. In the related links, select Send Updates.
5. Fill in the required information.  
   To send an SMS communication, in the From list, select the number from which to send the communication. The list contains phone numbers derived from the selected Provider selector column, which references the Provider selector table \[notify_group_selector\]. The From list displays phone numbers of all the groups associated with the Provider selector only when the following conditions are met:
   * The Manual selector check box in the Provider selector form is selected.
   * The value of the Source table field in the Provider selector is either empty or the same table that you have selected.
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6. Select Compose.
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