---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Access on-call escalation path from major incident workbench

# Access on-call escalation path from major incident workbench {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access the on-call roster and escalation details from the major incident workbench to contact a support group.

## Before you begin

Role required: itil, sn_incident_read, sn_incident_write, major_incident_manager,
communication_manager, incident_manager, or admin

The On-Call Scheduling plugin (com.snc.on_call_rotation) must be active.

## Procedure

1. Navigate to [Major incident workbench](https://www.servicenow.com/docs/yNK~Z85ThIm3niX4O~7sFw "The major incident workbench is a single-pane view for major incident managers, communication managers, and resolver groups. It aggregates actionable information to help these users manage major incidents.").
2. Select the Communications tab.
3. In the Groups section, select On Call Groups.
4. From the list, select a group.  
   Figure 1. On-call groups
5. Select Track On-Call Escalation (Live).
6. In the escalation path section, select Escalation.
{#access-escalation-path__steps_x3f_wt2_sfb}

## Result

You can access the on-call escalation information.