---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request Incident Management --- Core

# Request Incident Management ---
Core {#ariaid-title1}

Release version: Brazil  
Updated November 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request the Incident Management --- Core plugin (com.snc.incident_management), which provides the incident state model. The plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Role required: admin

## About this task

Incident Management --- Core (com.snc.incident_management) is available by default in new instances. Customers upgrading from Geneva or earlier versions must request the plugin. For more information, see [KB0564465](https://support.servicenow.com/kb_view.do?sysparm_article=KB0564465) article in the Now Support Knowledge Base.  
Note:  
If the new state model is installed on upgraded instances, map the old states to the new ones. The mapping is especially important if you have made customizations, implemented workflows, added script includes, or added business rules.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-incident-management-core-plugin__navigate-plugins}
{#activate-incident-management-core-plugin__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#activate-incident-management-core-plugin__request-plugin}
{#activate-incident-management-core-plugin__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#activate-incident-management-core-plugin__table_awx_bhf_ygb__entry__2}{#activate-incident-management-core-plugin__p_ub1_nfg_h1c}{#activate-incident-management-core-plugin__p_vb1_nfg_h1c}{#activate-incident-management-core-plugin__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#activate-incident-management-core-plugin__p_wb1_nfg_h1c} Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin form]

   {#activate-incident-management-core-plugin__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#activate-incident-management-core-plugin__p_bc1_nfg_h1c}
   {#activate-incident-management-core-plugin__request-form}
{#activate-incident-management-core-plugin__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#activate-incident-management-core-plugin__submit-request}
{#activate-incident-management-core-plugin__submit-request}{#activate-incident-management-core-plugin__steps_w3t_p43_fr}
**Related topics**   

* [List of Brazil
  plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)

*[\>]: and then