---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Major Incident Management

# Activate Major Incident Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  

You can activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Confirm that the application and all of its associated ServiceNow store applications have valid ServiceNow®
entitlements.

Role required: admin

## About this task

Starting Brazil release, a scheduled job is available. The scheduled job executes a batch installation on a new provisioned instance to automatically install applications such as Major Incident Management applications if the customer has the necessary ServiceNow® entitlements. This is applicable only on new provisioned zboot instance. In case, the application is not installed automatically, you can still use this procedure to install and activate the
application manually.

You must manually activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim) for new and existing customers.  
Incident Management - Major Incident Management plugin activates these related plugins if they are not already active:

* Incident Communications Management (com.snc.iam)
* Incident Updates (com.snc.incident.updates)
* Task-Outage Relationship (com.snc.task_outage)

{#activate-major-incident-management-plugin__ul_i2v_x4b_rbb} {#activate-major-incident-management-plugin__table_fd2_xjb_rbb__entry__2}

| Plugin | Description |
|-|-|
| Notify \[com.snc.notify\] | Provides platform features for workflow-driven voice calls, conference calls, and SMS messages. Requires the Twilio Direct Driver and a separate contract with Twilio for SMS and Voice capabilities. Note: Existing users already using Twilio Driver need to [migrate](https://www.servicenow.com/docs/access?context=t_MigrateToTwilioDirectDriver&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) to Twilio Direct Driver. |
| On-Call Scheduling \[com.snc.on_call_rotation\] | Provides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On-Call Scheduling enables you to configure and build different on-call schedules per process and assignment group. |
[Table 1. Additional plugins for Incident Management - Major Incident Management]

{#activate-major-incident-management-plugin__table_fd2_xjb_rbb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-major-incident-management-plugin__find-plugins-cmd}
{#activate-major-incident-management-plugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-major-incident-management-plugin__p_cb1_nfg_h1c}
   {#activate-major-incident-management-plugin__find-plugin-cmd}
{#activate-major-incident-management-plugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). {#activate-major-incident-management-plugin__activate-plugin}
{#activate-major-incident-management-plugin__activate-plugin}{#activate-major-incident-management-plugin__steps_rfx_bf1_2t}
* **[Components installed with Incident Management - Major Incident Management](https://www.servicenow.com/docs/W6MmAjBEC26RKPgwiiN6DQ)**   
  Several types of components are installed with activation of the Incident Management - Major Incident Management plugin, including tables and user roles.
* **[Slack notification installed with Major Incident Management](https://www.servicenow.com/docs/OC5CNJw7OyAezH9~UXgTeQ)**   
  Slack notifications are added with activation of Incident Management -- Major Incident Management.

**Related concepts**   

* [Managing major incidents](https://www.servicenow.com/docs/VxnJ5SVXfcM_CrlEeGGYRA "A major incident (MI) is an incident that results in significant disruption to the business. A major incident demands a response beyond the routine incident management process. Major incidents have a separate procedure with shorter timescales and higher priority, so that there is a faster resolution process for incidents with high business impact.")
* [Legacy: Major incident overview dashboard](https://www.servicenow.com/docs/736DC5_OW_7Cbx25njxu~Q "Major Incident Overview module provides two versions of the Performance Analytics (PA) Dashboard to review major incident information at a glance.")
* [Major incident workbench](https://www.servicenow.com/docs/yNK~Z85ThIm3niX4O~7sFw "The major incident workbench is a single pane view designed for major incident managers, communication managers, and resolver groups. The workbench helps to manage major incidents by aggregating and providing actionable information.")  
**Related topics**   

* [List of Brazil
  plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)

*[\>]: and then