---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Major Incident Management

# Activate Major Incident Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  

You can activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Confirm that the application and all of its associated ServiceNow Store applications have valid ServiceNow® entitlements.

Role required: admin

## About this task

Starting with the Brazil release, a scheduled job is available. The scheduled job executes a batch installation on a newly provisioned instance to automatically install applications such as Major Incident Management applications if the customer has the necessary ServiceNow® entitlements. This job applies only to newly provisioned zBoot instances. If the application isn't installed automatically, you can use this procedure to install and activate the application
manually.

You must manually activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim) for new and existing customers.  
Incident Management - Major Incident Management plugin activates these related plugins if they are not already active:

* Incident Communications Management (com.snc.iam)
* Incident Updates (com.snc.incident.updates)
* Task-Outage Relationship (com.snc.task_outage)

{#activate-major-incident-management-plugin__ul_i2v_x4b_rbb} {#activate-major-incident-management-plugin__table_fd2_xjb_rbb__entry__2}

| Plugin | Description |
|-|-|
| Notify \[com.snc.notify\] | Provides platform features for workflow-driven voice calls, conference calls, and SMS messages. Requires the Twilio Direct Driver and a separate contract with Twilio for SMS and Voice capabilities. Note: Existing users of the Twilio Driver must [migrate](https://www.servicenow.com/docs/access?context=t_MigrateToTwilioDirectDriver&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) to Twilio Direct Driver. |
| On-Call Scheduling \[com.snc.on_call_rotation\] | Provides the ability to create on-call schedules and escalation trees. When an incident is created, the escalation is routed dynamically to an on-call resource. On-Call Scheduling enables you to configure and build different on-call schedules per process and assignment group. |
[Table 1. Additional plugins for Incident Management - Major Incident Management]

{#activate-major-incident-management-plugin__table_fd2_xjb_rbb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-major-incident-management-plugin__find-plugins-cmd}
{#activate-major-incident-management-plugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-major-incident-management-plugin__p_cb1_nfg_h1c}
   {#activate-major-incident-management-plugin__find-plugin-cmd}
{#activate-major-incident-management-plugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). {#activate-major-incident-management-plugin__activate-plugin}
{#activate-major-incident-management-plugin__activate-plugin}{#activate-major-incident-management-plugin__steps_rfx_bf1_2t}
* **[Components installed with Major Incident Management](https://www.servicenow.com/docs/W6MmAjBEC26RKPgwiiN6DQ)**   
  Activating the Incident Management - Major Incident Management plugin installs several types of components, including tables and user roles.
* **[Slack notifications installed with Major Incident Management](https://www.servicenow.com/docs/OC5CNJw7OyAezH9~UXgTeQ)**   
  Slack notifications are added when you activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim).

**Related concepts**   

* [Managing major incidents](https://www.servicenow.com/docs/VxnJ5SVXfcM_CrlEeGGYRA "A major incident (MI) significantly disrupts the business and requires a response beyond the routine incident management process. Major incidents follow a separate procedure with shorter timescales and higher priority to speed up resolution for incidents with high business impact.")
* [Legacy: Major incident overview dashboard](https://www.servicenow.com/docs/736DC5_OW_7Cbx25njxu~Q "The Major Incident Overview module provides two versions of the Performance Analytics (PA) dashboard for reviewing major incident information at a glance.")
* [Major incident workbench](https://www.servicenow.com/docs/yNK~Z85ThIm3niX4O~7sFw "The major incident workbench is a single-pane view for major incident managers, communication managers, and resolver groups. It aggregates actionable information to help these users manage major incidents.")  
**Related topics**   

* [List of Brazil
  plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)

*[\>]: and then