---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add a communication plan in the workbench

# Add a communication plan in the workbench {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can create a new communication plan or add a new communication task to an
existing communication plan from the workbench. This UI action is helpful when you do not
have an existing well-defined communication plan in the system.

## Before you begin

Role required: major_incident_manager

## Procedure

1. Navigate to [Major incident workbench](https://www.servicenow.com/docs/yNK~Z85ThIm3niX4O~7sFw "The major incident workbench is a single-pane view for major incident managers, communication managers, and resolver groups. It aggregates actionable information to help these users manage major incidents.").
2. Select the Communications tab and then select Add in the Communication Tasks section to display the Adhoc Communication pop-up window.
3. On the form, fill in the fields.  
   {#add-comm-plan-from-mim-workbench__table_nft_qwm_gdb__entry__2}

   | Field | Description |
   |-|-|
   | Communication Plan | List to select a new communication plan or to select an existing plan and add communication tasks to the plan. |
   | Plan Short description | Brief description of the communication plan. |
   | Task Short description | Brief description of the communication task. |
   | Channels | Option for selecting email, SMS, Slack, or conference as the communication method channel for the plan. Note: To use the SMS channel, the Notify plugin \[com.snc.notify\] must be active and configured with a Twilio integration, and a notify number group must be set up. For more information, see [Activate Major Incident Management](https://www.servicenow.com/docs/s~l_YNTRRVtbCpXwbaEFqw "You can activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active."). |
   | Frequency | Frequency at which the task runs. A task can run once or at specified intervals. |
   | Due in (Minutes) | Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat. |
   [ ]

   {#add-comm-plan-from-mim-workbench__table_nft_qwm_gdb}