Add communication plan from the major incident workbench

You can create a new communication plan or add a new communication task to an existing communication plan from the workbench. This UI action is helpful when you do not have an existing well-defined communication plan in the system.

Before you begin

Role required: major_incident_manager

Procedure

1. Navigate to Major incident workbench.
2. Select the Communications tab and then select Add that appears in Communication Tasks section to display the Adhoc Communication pop-up window.
3. On the form, fill in the fields.

   Field	Description
   Communication Plan	List to select a new communication plan or to select an existing plan and add communication tasks to the plan.
   Plan Short description	Brief description of what the communication plan is all about.
   Task Short description	Brief description of what the communication task is all about.
   Channels	Option for selecting email, SMS, Slack, or conference as the communication method channel for the plan. Note: To use the SMS channel, the Notify plugin [com.snc.notify] must be active and configured with a Twilio integration, and a notify number group must be set up. For more information, see Activate Incident Management - Major Incident Management.
   Frequency	Frequency at which a specific task needs to be executed. A task can be executed only once or on specific durations.
   Due in (Minutes)	Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.