---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add similar incidents from the major incident workbench

# Add similar incidents from the major incident workbench {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add similar incidents to a major incident so that the support teams can work on the
parent record for a coordinated response process.

## Before you begin

Role required: itil, major_incident_manager, communication_manager, incident_manager,
or admin  
* The Predictive Intelligence plugin (com.glide.platform_ml) must be active.
  * Configure Predictive Intelligence and train the solution definition with the name ml_sn_global_similar_incidents_mim. For more information on how to train a solution definition, see [Create and train a similarity solution](https://www.servicenow.com/docs/access?context=create-similarity-solution&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
  {#add-similar-inci-mim-workbench__ul_tmp_bdr_f3b}
* Ensure that there is an active ML solution at Predictive IntelligenceSimilaritySolutions with the solution name ml_sn_global_similar_incidents_mim.
{#add-similar-inci-mim-workbench__ul_vck_qcr_f3b}

## Procedure

1. Navigate to [Major incident workbench](https://www.servicenow.com/docs/yNK~Z85ThIm3niX4O~7sFw "The major incident workbench is a single-pane view for major incident managers, communication managers, and resolver groups. It aggregates actionable information to help these users manage major incidents.").
2. Select the Summary tab.
3. In the Child Incidents section, select the Additional actions icon ![Additional actions icon]() and then select Find Similar.
4. From the Add Similar Incidents dialog box, select the similar incidents that you want to relate to the major incident and then select Add Selected.  
   The similar child incidents appear under the Child Incidents section.
{#add-similar-inci-mim-workbench__steps_x3f_wt2_sfb}

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