Add similar incidents from major incident workbench

Add similar incidents to a major incident so that the support teams can work on the parent record for a coordinated response process.

Before you begin

Role required: itil, major_incident_manager, communication_manager, incident_manager, or admin

• Activate the Predictive Intelligence plugin (com.glide.platform_ml).
  • Configure Predictive Intelligence and train the solution definition with the name ml_sn_global_similar_incidents_mim. For more information on how to train a solution definition, refer to Create and train a similarity solution.
• Ensure that there is an active ML solution at Predictive Intelligence > Similarity > Solutions with the solution name ml_sn_global_similar_incidents_mim.

Procedure

1. Navigate to Major incident workbench.
2. Select the Summary tab.
3. In the Child Incidents section, select and then select Find Similar.
4. From the Add Similar Incidents dialog box, select the similar incidents that you want to relate to the major incident and then select Add Selected.
   The similar child incidents appear under the Child Incidents section.