Associate a new post incident report

Create your own post incident report and associate the UI page with the View Complete Report button under the Post Incident Report tab. Using the customized report, you can add information that is specific to your organization.

Before you begin

Role required: itil, major_incident_manager, or admin

About this task

For associating the View Complete Report button with your customized post incident report page, set the value of the PIR export ui page url major incident property to the new UI page.

Procedure

1. Navigate to All > System UI > UI Pages and click New.
2. Create a UI page.
   For information on how to create a UI page, refer UI pages.
3. Navigate to Incident > Major Incident Properties.
4. In the PIR export ui page url (sn_major_inc_mgmt.pir_export_pdf_ui_page) property, enter the link of the new UI page.
5. Click Save.
   When you click the View Complete Report button, the new UI page opens.