---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Associate CIs with an incident

# Associate CIs with an incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate affected or impacted configuration items (CIs) with an incident record to
find out how the incident affects other CIs with dependent relationships.

## Before you begin

Role required: admin

## About this task

Use the Configuration Item field when a single, primary CI
is the cause of the incident. Use the Affected CIs or
Impacted Services/CIs related list when multiple CIs are
affected.

## Procedure

1. Navigate to AllIncidentOpen.  
   Note:  
   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://www.servicenow.com/docs/ifUpA_Jb2RQW6HDDErQE2Q "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").
2. Open the incident record to which you want to associate CIs.
3. Perform the following actions:  
   {#associate-cis-with-incident__table_eh3_nlr_clb__entry__2}

   | Options | Procedures |
   |-|-|
   | Configuration item | 1. Select the lookup icon ![](). 2. Select a configuration item. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality applies to new customers starting with the Paris release. {#associate-cis-with-incident__ol_ob5_vyw_llb} |
   | Affected CIs | 1. Select Add. 2. Select configuration items. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality applies to new customers starting with the Paris release. 3. Select Add Selected. {#associate-cis-with-incident__ol_t1f_jlg_llb} |
   | Impacted Services/CIs | 1. Select Add. 2. Select configuration items. Note: By default, Service Offering is filtered out. 3. Select Add Selected. {#associate-cis-with-incident__ol_rr4_xlg_llb} |
   [Table 1. Associate CIs]

   {#associate-cis-with-incident__table_eh3_nlr_clb}

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