---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a template from the incident form

# Create a template from the incident form {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a template that defines default values for the Incident form so that users don't have to enter the same values each time they create an incident.

## Before you begin

Role required: itil, sn_incident_write, or admin

## Procedure

1. Navigate to AllIncidentCreate.
2. Select the More options icon ![]() and then select Toggle Template Bar to see the template bar.  
3. On the template bar, select the Create New Template icon ![]().  
4. On the form, fill in the fields.  
   {#create-template-inci-form__table_j3z_w3k_wmb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the template. |
   | Table | Table that this template applies to. Select Global to make the template available for use with all tables. Note: The table list shows only the tables and database views that are in the same scope as the template. |
   | Active | Option for making the template available for use. A template must be active to be used. |
   | Application | Application scope of the template. The scope defines whether the template is available for all applications or for scoped applications. |
   | User | User who can configure and apply the template. If you define a user, no other users can see the template unless you select the Global option. |
   | Groups | Group whose members can configure and apply the template. If you define a group, no other groups can see the template unless you select the Global option. |
   | Global | Option for allowing any user with the itil, sn_incident_write, or admin role to view and apply this template. When you clear this option, only users or groups specified in the User and Groups fields can access the template. |
   | Short description | Description of the template. Note: Adding content to this field doesn't add that content to the Short description field of the forms that use this template. |
   | Template | Content that automatically populates records that are based on this template. Select a field from the specified table in the left column and then enter the data to automatically populate in the right column. Note: Even though you can select dot-walked fields in the template, they don't apply to fields that are on the form. |
   [Table 1. Create New Template form]

   {#create-template-inci-form__table_j3z_w3k_wmb}
5. Select Submit.  
   The template is created and you can find it on the template bar.
{#create-template-inci-form__steps_zzd_2v1_ty}

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