---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Customize fields copied from Universal Request to incident

# Customize fields copied from Universal Request to incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize which fields are automatically copied from a universal request to an associated incident record. This eliminates manual data entry each time you create an incident.

## Before you begin

Role required: incident_manager or admin

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd> and press the Enter key.
2. Search for and open the system property sn_inc_uni_req.incident.universal_request.copy_fields.
3. In the Value field, enter the universal request field name and the corresponding incident field name.  
   For example, <kbd class="ph userinput">caller_id=opened_for</kbd> means that the value of the caller_id field from the universal request form is copied to the opened_for field in the incident form.