---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Synchronization between an incident and its incident tasks

# Synchronization between an incident and its incident tasks {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use incident tasks to collaborate with and request work from other stakeholders. An incident and its tasks are synchronized so that incident task states change based on the state of the incident.  
Note:  
The Close open Incident Tasks when Incident is closed or canceled property (com.snc.incident.incident_task.closure) controls the actions taken on incident tasks based on the state of the incident.  
Synchronization between an incident and its open incident tasks works as follows:

* When an incident is closed, the state of any open incident task is set to Closed Incomplete.
* When an incident is canceled, the state of any open incident task is set to Closed Skipped.
{#inci-inci-task-state-sync__ul_srh_dkw_jdb}