---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Incident Management plugins

# Incident Management plugins {#ariaid-title1}

Many of the Incident Management plugins are activated in the base system. You can activate the others when you're ready to use them. Some plugins include demo data.
* **[Incident Management Best Practice -- San Diego](https://www.servicenow.com/docs/DlLoA~SkGpWGpdLq0wtYrQ)**   
  The Incident Management Best Practice -- San Diego plugin (com.snc.best_practice.incident.sandiego) enhances integration and workflows for incidents and problems. You can use it to update agents and callers on the progress of a reported incident or problem.
* **[Activate Incident](https://www.servicenow.com/docs/sJ0cn_SAP2uHqSl01X5t7w)**   
  You can activate the Incident plugin (com.snc.incident) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
* **[Request Incident Management --- Core](https://www.servicenow.com/docs/p6Yt2L5Cbgk006NjP_vNmA)**   
  Request the Incident Management --- Core plugin (com.snc.incident_management), which provides the incident state model. The plugin includes demo data and activates related plugins if they are not already active.
* **[Request ITSM Roles --- Incident Management](https://www.servicenow.com/docs/KDRC_T7dThmKoBqTjwA~WQ)**   
  Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles --- Incident Management plugin (com.snc.itsm.roles.incident_management) to gain more control over the access that different service desk agents, technicians, and managers have within your Incident Management process.
* **[Activate Business Stakeholder](https://www.servicenow.com/docs/tNCyzkEEmnxu~VpQSQDOSg)**   
  Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.
* **[Activate KCS Integration for Incident Management](https://www.servicenow.com/docs/6tQTbJOYRRamZ1oKStiFHQ)**   
  Activate the KCS Integration for Incident Management plugin (com.snc.incident.knowledge) if you have the admin role. This plugin provides integration of Incident Management with the Advanced Knowledge Management features.
* **[Activate Incident Management Notification](https://www.servicenow.com/docs/Eonho20dDoG3BViKnDWlaw)**   
  You can activate the Incident Management Notification plugin (com.snc.incident_notification) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
* **[Activate Incident Updates](https://www.servicenow.com/docs/6wc7ZeqmeaJb3jlsvFssgQ)**   
  You can activate the Incident Updates plugin (com.snc.incident.updates) to receive incident notification updates if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
* **[Activate Incident Management --- ATF Tests](https://www.servicenow.com/docs/OkFZtcfTXXSQVZAbnD4_Hg)**   
  You can activate the Incident Management --- ATF Tests plugin (com.snc.incident.atf) if you have the admin role. The plugin delivers Automated Test Framework (ATF) tests for Incident Management. This plugin includes demo data.