---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Incident standard ticket page

# Incident standard ticket page {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Incident standard ticket page in Service Portal shows the details of an incident and provides actions to resolve, close, or reopen it.

You can access the Incident ticket page in Service Portal using the Requests option from the main menu header of Service Portal. The Incident ticket page is available by default for both new and upgraded
instances. The Incident standard ticket page shows the details of an incident, such as the short description, caller, and urgency. It also shows the Actions list that you can use to resolve, close, or reopen
the incident.  
Figure 1. Incident standard ticket page

You can configure the appearance of the Incident standard ticket page header and tabs from Standard TicketStandard Ticket ConfigurationIncident. For more information, see [Configure incident ticket page](https://www.servicenow.com/docs/t_8oSdIkbEbuW5cjJwA0fw "Configure the incident ticket page where users view incident details in Service Portal.").

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