---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Summary tab in the Major Incident workbench

# Summary tab in the Major Incident workbench {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Summary tab displays information about records related to an incident in a card layout, including impacted services, affected configuration items (CIs), active outages, impacted locations, and child
incidents.  
Figure 1. View of the Summary tab You can add, create, or edit each of the components. You can also view, post, or filter the latest activity on the major incident.

The tab also provides a quantitative summary of the active and completed tasks and of the users or groups involved in resolving the major incident. The communication tasks are sorted in ascending order based on the order value.

The Time remaining column shows when the communication task is due.

* If you don't perform the communication task within the set time, the value changes to Overdue.
* If you activate the On-Call Scheduling plugin (com.snc.on_call_rotation), the summary displays each group name and the user who is on call for that group.

{#mi-workbench-summary-tab__ul_ryf_jhn_vgb}

The Groups section displays on-call information, including the On-Call Escalation Tracking icon ![]() that indicates the active status of the escalation. Green indicates an active escalation, and black indicates a finished escalation. Select the icon to view the On-Call Escalation Tracking pop-up.

Activate the Event Management plugin (com.glideapp.itom.snac) to add an Alert card to the Summary tab that shows the number of alerts for each incident. The count is the total of all
primary and secondary alerts for the incident.
**Related concepts**   

* [Post Incident Report tab in the Major Incident workbench](https://www.servicenow.com/docs/WIHqTe6QDPLy8xw4YvgRVw "The Post Incident Report tab shows the cause of the major incident and the actions that teams took to resolve it.")
* [Communicate tab in the Major Incident workbench](https://www.servicenow.com/docs/9hTR8jshR~xQaVrx0Q9aAg "The Communicate tab helps you understand the progress of a communication plan and its related tasks.")
* [Collaborate tab in the Major Incident workbench](https://www.servicenow.com/docs/51inMqYEQzNx80b8P5kMqg "The Collaborate tab displays the communication tasks that use conference calls as their communication channel so you can view and manage them.")