---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Major incident workbench UI elements

# Major incident workbench UI elements {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The major incident workbench provides UI elements which display the summary of tasks,
progress of communication plan, conferencing information, and a report on the cause and resolution
of the major incident.  
The major incident workbench has the following UI elements: Summary, Communicate, Collaborate, and Post Incident Report.  
Note:  
You need to activate the Notify plugin (com.snc.notify) for the Collaborate tab to appear. The Post Incident Report tab is visible only when the incident state is either Resolved or Closed.
* **[Major Incident workbench --- Summary tab](https://www.servicenow.com/docs/uhqxMgOPfcGdnhH~5SXPoA)**   
  The Summary tab provides a unified view of information in the form of a card layout. The information on impacted services, affected CIs, active outages, locations that are impacted, and child incidents helps to keep you informed about related records associated with an incident.
* **[Post Incident Report tab](https://www.servicenow.com/docs/qzZx5y6o3HdwhXlqoMSOMQ)**   
  The Post Incident Report tab helps you to understand the cause of the major incident, and the actions taken by the teams to resolve the incident.
* **[The Communicate tab in the Major Incident workbench](https://www.servicenow.com/docs/gnWTnBeaBSkP~4f8NhhnDA)**   
  The Communicate tab helps you understand the progress of a communication plan and its related tasks.
* **[Major Incident workbench --- the Collaborate tab](https://www.servicenow.com/docs/Uk2i5sUTRI~UDFgxytvdug)**   
  The Collaborate tab helps you to view and manage communication tasks that use conference as their communication channel.