---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Major incident workbench UI elements

# Major incident workbench UI elements {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The major incident workbench displays task summaries, communication plan progress, conferencing information, and cause and resolution reports.  
The major incident workbench has the following UI elements: Summary, Communicate, Collaborate, and Post Incident Report.  
Note:  
You need to activate the Notify plugin (com.snc.notify) for the Collaborate tab to appear. The Post Incident Report tab is visible only when the incident state is either Resolved or Closed.
* **[Summary tab in the Major Incident workbench](https://www.servicenow.com/docs/bmYzWmqNTHwVyFQGrhOeAA)**   
  The Summary tab displays information about records related to an incident in a card layout, including impacted services, affected configuration items (CIs), active outages, impacted locations, and child incidents.
* **[Post Incident Report tab in the Major Incident workbench](https://www.servicenow.com/docs/WIHqTe6QDPLy8xw4YvgRVw)**   
  The Post Incident Report tab shows the cause of the major incident and the actions that teams took to resolve it.
* **[Communicate tab in the Major Incident workbench](https://www.servicenow.com/docs/9hTR8jshR~xQaVrx0Q9aAg)**   
  The Communicate tab helps you understand the progress of a communication plan and its related tasks.
* **[Collaborate tab in the Major Incident workbench](https://www.servicenow.com/docs/51inMqYEQzNx80b8P5kMqg)**   
  The Collaborate tab displays the communication tasks that use conference calls as their communication channel so you can view and manage them.