---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Reject major incident candidates

# Reject multiple major incident candidates using the Actions menu {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reject one or more major incident candidates at once from the Actions menu when they don't qualify as major incidents, and provide a rejection reason.

## Before you begin

Role required: major_incident_manager

## Procedure

1. Navigate to AllIncidentMajor IncidentsCandidates.  
   Note:  
   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://www.servicenow.com/docs/ifUpA_Jb2RQW6HDDErQE2Q "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").
2. Select the candidates that you need to reject.
3. On the Actions menu, select Reject Major Incident Candidate.  
4. In the Rejection Reason dialog box, enter the reason for rejecting the candidates.
5. Select Reject.  
   The major incident candidates are rejected.
{#reject-candi-using-actions-menu__steps_yyn_qnn_gdb}

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