---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Delete a category or a subcategory

# Delete a category or a subcategory {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Delete a category or subcategory if your organization no longer uses the category or
subcategory.

## Before you begin

Role required: admin

## Procedure

1. Navigate to IncidentAll.  
   Note:  
   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://www.servicenow.com/docs/ifUpA_Jb2RQW6HDDErQE2Q "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").
2. Open an incident record.
3. Do any of the following activities:  
   * Select and hold (or right-click) the Category field label and select Configure Dictionary.
   * Select and hold (or right-click) the Subcategory field label and select Configure Dictionary.
   {#remove-category-subcategory__ul_ajx_4w5_c3b}
4. Select the Choices related list.
5. Select the category or the subcategory record that you want to delete.
6. From the Actions on selected rows menu, select Delete.
{#remove-category-subcategory__steps_jvh_tx5_c3b}

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