Delete a category or a subcategory

Delete a category or subcategory if your organization no longer uses the category or subcategory.

Before you begin

Role required: admin

Procedure

1. Navigate to Incident > All.
   Note:

   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
2. Open an incident record.
3. Do any of the following activities:
   • Right-click on the Category field name and select Configure Dictionary.
   • Right-click on the Subcategory field name and select Configure Dictionary.
4. Click the Choices related list.
5. Select the category or the subcategory record that you want to delete.
6. Click Actions on selected rows menu and select Delete.