---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage associated incidents

# Resolve, reopen, or close incident associated with universal request {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a requester, resolve, reopen, or close an incident from the Incident Actions widget on a universal request record. The widget is available only when an incident is the primary task of the universal request.

## Before you begin

An incident must be associated with the universal request.

Role required: none

## Procedure

1. Navigate to your portal page.
2. Select Requests.
3. Open the universal request that is associated with the incident.
4. From the Incident Actions widget, select one of the following options.

   | Option | Description |
   | Resolve | Resolves the incident and updates the state of the universal request record. |
   | Reopen | Reopens a closed incident and updates the state of the universal request record. |
   | Close | Closes an incident and updates the state of the universal request record. |
   |-|-|

   {#resolve-reopen-close-inc-sp__choicetable_iq5_3vx_jlb}  
   Note:  
   The state of the universal request record is updated based on the configuration in the State Mapping \[universal_request_state_mapping\] table.