---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Restrict access to an incident

# Restrict access to an incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Restrict access to an incident that contains sensitive information so that only authorized agents can access it.

## Before you begin

Role required: admin or user

## About this task

Both agents and users can mark an incident as restricted. Users can mark an incident as restricted while creating it. An agent can also mark an incident as restricted while triaging it or while working on it. Incidents marked as restricted can be accessed only by the following agents:

* Routing agents who are members of the assignment group and have the sensitive agent role.
* All primary ticket agents.
{#restrict-incident-access__ul_mvb_f2n_5nb}

## Procedure

1. Navigate to AllIncidentAll.
2. Open the incident record to restrict.
3. On the form, select Restrict.  
   The restricted fields are hidden, and the form is read-only.  
   Note:  
   Only agents with the access role can mark the incident as unrestricted.
4. Select Update.

*[\>]: and then