---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a record producer to log incidents

# Create a record producer to log incidents {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create record producers to log incidents directly from Service Catalog.

## Before you begin

Role required: catalog_admin or admin

## About this task

Incident record producers provide users with an interface from which users can log an incident. For example, the default Can We Help You? category features record producers such as Create Incident to enable users to log incidents from the catalog.

The following example demonstrates how to create a record producer to request a
wireless router reset.

## Procedure

1. Navigate to AllService CatalogCatalog DefinitionsRecord Producers.
2. Select New and complete the steps in [Create a record producer](https://www.servicenow.com/docs/access?context=t_DefRecProdInSCat&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) using the following information:  
   {#t_CreateARecordProducer__table_pcp_hjt_hq__entry__2}

   | Field | Value |
   |-|-|
   | Name | <kbd class="ph userinput">Request to Reset Router</kbd> |
   | Table name | Incident \[incident\] |
   | What it will contain ||
   | Short description | <kbd class="ph userinput">Reset wireless router request</kbd> |
   | Description | <kbd class="ph userinput">Please reset the building's router</kbd> |
   | Accessibility ||
   | Catalogs | Service Catalog |
   | Category | Can We Help You? |
   [ ]

   {#t_CreateARecordProducer__table_pcp_hjt_hq}
3. Select the Additional Action (![Additional Action Menu icon]()) icon and then select Save.  
   Several related lists appear at the end of the form, including Variables and Variable Sets.
4. In the Variables related list, select New.
5. On the form, fill in the fields.  
   {#t_CreateARecordProducer__table_fhs_dlt_hq__entry__2}

   | Field | Value |
   |-|-|
   | Type | Reference |
   | Question ||
   | Question | <kbd class="ph userinput">Which router needs to be reset?</kbd> |
   | Name | Router |
   | Type Specifications ||
   | Reference | IP Router \[cmdb_ci_ip_router\] |
   [ ]

   {#t_CreateARecordProducer__table_fhs_dlt_hq}
6. Select Submit.
7. **Optional:** To view the new record producer, select Try It in the form header.  
   In Service Catalog, the new catalog item appears and any user can select it.
{#t_CreateARecordProducer__steps_zjv_3nb_ty}
**Related tasks**   

* [Create an incident template](https://www.servicenow.com/docs/hpse7pZLWwI7ptd3_qDEIw "Create an incident template to capture incident information consistently. A template fills in standard field values so that you don't have to enter them for each new incident.")
* [Create a module that uses an incident template](https://www.servicenow.com/docs/wb18wAwCYFSLlaJdP1ayTg "Create a module to log an incident with pre-filled field values from an existing template.")
* [Create a record producer using a template](https://www.servicenow.com/docs/ivt248Sgv8TebKew6BgAzw "Use a predefined incident template with a record producer to fill in standard information for the incidents that the record producer creates.")

*[\>]: and then