Create a record producer to log incidents

Create record producers to log incidents directly from Service Catalog.

Before you begin

Role required: catalog_admin or admin

About this task

Incident record producers provide users with an interface from which user can log an incident. For example, the default Can We Help You? category features record producers such as Create Incident to enable users to log incidents from the catalog.

The following example demonstrates how to create a record producer to request a wireless router reset.

Procedure

1. Navigate to All > Service Catalog > Catalog Definitions > Record Producers.
2. Select New and complete the steps in Create a record producer using the following information:

   Field	Entry
   Name	Request to Reset Router
   Table name	Incident [incident]
   What it will contain
   Short description	Reset wireless router request
   Description	Please reset the building's router
   Accessibility
   Catalogs	Service Catalog
   Category	Can We Help You?

   

3. Right-click on the form header and from the context menu select Save.
   Several related lists appear at the end of the form, including Variables and Variable Sets.
4. In the Variables related list, Select New.
5. On the form, fill in the fields.

   Field	Entry
   Type	Reference
   Question
   Question	Which router needs to be reset?
   Name	Router
   Type Specifications
   Reference	IP Router [cmdb_ci_ip_router]

   

6. Select Submit.
7. Optional: To view the new record producer, click Try It in the form header.

   In Service Catalog, the new catalog item appears and any user can select it.

Related tasks

• Create incident template
• Create a module that uses incident template
• Create a record producer using a template