---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create incident template

# Create incident template {#ariaid-title1}

* Release version: Australia
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an incident template to confirm consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately.

## Before you begin

Role required: admin

## About this task

Let us consider an example where you want to create a template to log an incident
when you are denied access to the Bond Trading application.

## Procedure

1. Navigate to AllSystem DefinitionTemplates.  
   You can also [Create a template from the incident form](https://www.servicenow.com/docs/dhTrYzCMV~ey5NsOeYUWmw "Create a template that define default values for forms so that users can easily create incident. You need to have appropriate permissions before creating templates.").
2. Complete the steps in [Create a template using
   the Template form](https://www.servicenow.com/docs/access?context=t_CreateATemplateUsingTheTmplForm&version=australia&pubname=australia-platform-administration&ft:locale=en-US) using the following information:  
   * Name: <kbd class="ph userinput">Bond Trading Access Denied</kbd>
   * Table: Incident \[incident\]
   * Global: Select the check box. The Global option allows any user to use the template, not just the template creator.
     * User: The user who can configure and apply this template. If specified, only that user can see the templates unless Global is also selected.
     * Group: The group whose members can use this template. If specified, only members of that group can see the template unless Global is also selected.  
       Note:  
       If you leave User and Group empty and clear the Global check box, only you can see the template. To share the template with a team or user, specify a Group or User, or select the **Global** check box.
   * Short Description: <kbd class="ph userinput">Bond Trading Access Denied</kbd>
   * Template: Add the following values to define the fields that are filled in when the template is used:
     * \[Category\]: \[Inquiry / Help\]
     * \[Configuration Item\]: \[Bond Trading\]
     * \[Description\]: \[The user was denied access to the Bond Trading application\]
     * \[Impact\]: \[2 - Medium\]
     * \[Urgency\]: \[3 - Low\]
     {#t_CreateAnIncidentTemplate__ul_c1g_nfk_wy}

   {#t_CreateAnIncidentTemplate__ul_kb1_b5t_d3b}  
   Note:  
   Template fields only support static values. For dynamic references to other field values, you can use a client script or UI action. For example, a resolution can't automatically include the caller's name.
3. Select Submit.
**Related tasks**   

* [Create a module that uses incident template](https://www.servicenow.com/docs/eAgtXVss25hjOfiLwWrtUg "Create a module to log an incident with pre-filled field values from an existing template.")
* [Create a record producer to log incidents](https://www.servicenow.com/docs/66QG2bZ7J86_wJIMDHvYMQ "Create record producers to log incidents directly from Service Catalog.")
* [Create a record producer using a template](https://www.servicenow.com/docs/FSjTK_HqXXjLR6w8UCLfWg "If a predefined incident template exists, it can be used with the record producer to fill in standard information for the incident.")

*[\>]: and then