---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a record producer using a template

# Create a record producer using a template {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If a predefined incident template exists, it can be used with the record producer to
fill in standard information for the incident.

## Before you begin

Role required: catalog_admin or admin

## Procedure

1. Navigate to AllService CatalogCatalog DefinitionsRecord Producers.
2. Click New and complete the steps in [Create a record producer](https://www.servicenow.com/docs/access?context=t_DefRecProdInSCat&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
3. Click Generated Record Data and select the incident template to populate fields when the record producer is submitted.
4. Right-click on the form header and click Save.
**Related tasks**   

* [Create incident template](https://www.servicenow.com/docs/MTzBuSAqxR1Lcl8H6KbMBw "Create an incident template to confirm consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately.")
* [Create a module that uses incident template](https://www.servicenow.com/docs/eAgtXVss25hjOfiLwWrtUg "Create a module to log an incident with pre-filled field values from an existing template.")
* [Create a record producer to log incidents](https://www.servicenow.com/docs/66QG2bZ7J86_wJIMDHvYMQ "Create record producers to log incidents directly from Service Catalog.")

*[\>]: and then