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sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

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ft:publication_title :

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---

# Working on major incident management

# Working on major incident management {#ariaid-title1}

Major incident management includes creating major incidents in different ways, rejecting major incident candidates, and demoting or closing major incidents.
* **[Create a major incident candidate](https://www.servicenow.com/docs/VU5JAjdILC3jVfVesBvPvA)**   
  Create a major incident candidate so that the major incident manager can evaluate it and decide whether to promote it to a major incident.
* **[Create a major incident](https://www.servicenow.com/docs/_95zJa8YRqI1W5FO3kGNSA)**   
  Create a major incident directly, or review major incident candidates and promote them to major incidents.
* **[Major incident assignment](https://www.servicenow.com/docs/s6swnYTAh3vveg0GuMaWAA)**   
  When an incident is proposed as a major incident candidate or promoted to a major incident, it's automatically assigned to the major incident management group that a system property defines. The assigned group works on the major incident and resolves it.
* **[Accept or reject a major incident candidate](https://www.servicenow.com/docs/D873Ka6OqrsWvv~w481ORg)**   
  When an incident is proposed as a major incident candidate, a major incident manager can accept or reject the candidate. The manager accepts a candidate as a major incident if the incident requires accelerated resolution.
* **[Associate multiple incidents with a major incident](https://www.servicenow.com/docs/HPB4wMssiKke61Ja~ZUC9g)**   
  You can associate one or more incidents with a major incident using the Actions menu.
* **[Reject multiple major incident candidates using the Actions menu](https://www.servicenow.com/docs/gQ1hT_RcqOe5pVwDEwLHHg)**   
  Reject one or more major incident candidates at once from the Actions menu when they don't qualify as major incidents, and provide a rejection reason.
* **[Demote a major incident](https://www.servicenow.com/docs/wqydGaamCyX1Vx2DFZOu_g)**   
  Demote an incorrectly evaluated major incident, even after it is accepted. The incident is then handled as a regular incident.
* **[Close a major incident](https://www.servicenow.com/docs/P4_ojoOLrWCjRph93tZOsA)**   
  Close a major incident manually after you validate the resolution and the major incident is in the Resolved state.
* **[View major incident information on the Incident form](https://www.servicenow.com/docs/9ZqHfcOfS6TEqbcy_D_E_w)**   
  View major incident details on the Major Incident and Post Incident Report tabs, which appear on the Incident form when an incident enters the major incident life cycle.